Privacy Policy | Pickup Fox

Pickup Fox is operated by RC Group Holdings LLC.
This Privacy Policy explains how RC Group Holdings LLC ("RC Group Holdings LLC," "we," "us," or "our") collects, uses, and protects your personal information when you use PickupFox.com (the "Site") or the services provided through Pickup Fox (the "Services"), including recruiting, contractor onboarding, driver communications, scheduling, work assignments, operational communications, and logistics operations.

1. Information We Collect.
We collect information necessary to provide the Services and operate our business, including: (a) contact and account information you provide, such as your name, email address, phone number, company name, and pickup and delivery addresses; (b) recruiting and contractor onboarding information you submit, such as your license number, availability, work history, and eligibility information; (c) driver communications, scheduling, work-assignment, and operational communications data, including messages and records related to your assignments; (d) payment information processed by our secure third-party payment processors (we do not store full payment card numbers); and (e) technical and usage data, such as IP addresses, device information, location data, and site usage statistics, which we use to improve routing efficiency and the Site.

2. How We Use Your Information.
We use your information to: facilitate and fulfill deliveries and logistics operations; manage recruiting, contractor onboarding, scheduling, and work assignments; process payments; communicate service updates, confirmations, assignment notifications, and responses to inquiries; send recruiting, enrollment, onboarding, scheduling, work assignment, operational notification, and driver support text (SMS) messages where you have consented; improve our operations, Site, and customer experience; and comply with legal obligations.

3. SMS/Text Message Disclosures.
If you provide your mobile phone number and opt in to receive text messages from Pickup Fox, the following terms apply.

Message frequency: message frequency varies depending on your activity and the services you request. You may receive recruiting, enrollment, onboarding, scheduling, work assignment, operational notification, and driver support messages (such as application status updates, onboarding instructions, scheduling and work-assignment notifications, operational alerts, and responses to your inquiries).

Message and data rates: message and data rates may apply to any text messages you send or receive, as determined by your mobile carrier and plan.

Opting out: you may opt out of receiving text messages at any time by replying STOP to any message from us. After you send STOP, we will send you a final confirmation message and you will no longer receive text messages from us unless you opt in again.

Help: for help, reply HELP to any message from us, or contact us through the official communication channels provided on PickupFox.com.

Consent is voluntary: your consent to receive text messages is voluntary and is not a condition of any purchase or service.

Carrier disclaimer: mobile carriers are not liable for delayed or undelivered messages.

SMS and mobile data protection: mobile phone numbers, SMS opt-in information, and SMS consent are NOT sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their marketing or promotional purposes.

4. Cookies and Tracking.
Our website uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze site traffic. You can manage cookie settings through your browser; however, some Site functionality may be limited if cookies are disabled.

5. How We Share Information.
We do not sell your personal information to third parties. We may share information only as follows: (a) with trusted service providers (such as payment processors and mapping or logistics software providers) strictly as needed to fulfill your service requests and provide services on our behalf; (b) to comply with applicable laws, regulations, or legal processes; and (c) to protect the rights, safety, and property of RC Group Holdings LLC, our users, and others. As stated above, mobile phone numbers, SMS opt-in information, and SMS consent are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

6. Data Security.
RC Group Holdings LLC implements industry-standard security measures, including encryption and secure server protocols, to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention.
We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy.
The Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Your Choices and Rights.
You may opt out of text messages at any time by replying STOP to any message from us. Depending on your state of residence, you may have rights regarding your personal information, including the right to access, correct, or delete it. To exercise these rights, contact us through the official communication channels provided on PickupFox.com.

10. Changes to This Policy.
We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised "Last updated" date.

11. Contact Us.
If you have questions about this Privacy Policy or how your data is handled, please contact RC Group Holdings LLC, operating as Pickup Fox. Phone: 404-889-2039. Email: team@pickupfox.com. Website: PickupFox.com.